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FAQ
HOME · FAQ
Are there any contractual obligations or fees associated with the subscription service?
We are committed to you so much so that you don't have to commit to us. We won’t ever make you commit to a delivery contract, because we believe you’ll enjoy the quality and convenience of our local products without any strings attached. Simply pay as you go. If you for some reason decide to no longer receive our service, all we require is a week’s notice. There is however, an annual $16 Membership Fee, which makes you eligible for our deliveries as well as to shop in our online store. You will be charged this fee annually on your sign up anniversary.
What areas do you deliver to?
Currently we deliver to most of the Tulsa Metropolitan area - including Owasso, Collinsville, Bixby, Broken Arrow, Jenks, Sand Springs, Sapulpa and Glenpool. As well, we are EXCITED to now be delivering to select areas of the OKC Metro area. If you are unsure if you are in our delivery area, please send us an email, or check the map on the front page of our website, where you can confirm that you are in our delivery range. If we aren't delivering to your area yet, please send us a message, in addition to entering your email address to sign up for our newsletter so that you may stay up to date on our expansion plans and happenings at the farm!
What if I am not in your delivery area?
If you're not in our delivery area, we can deliver to your workplace if that is in our delivery area, or maybe to the home of a friend/family member. If neither of these are options, don't fret! Our delivery areas are expanding frequently so it's likely we may be delivering to your area soon! To be added to our waiting list, please send us an email so that we are aware of your interest. We will contact you as soon as we open your area for delivery.
Can I halt my service if I am going to be out of town or unable to receive deliveries for a certain period of time?
Yes. To do this, you utilize the handy Skip Delivery feature on our site. By clicking on this, an easy to use drop down calendar is provided for you to enter your away and return dates. Multiple date sequences can be entered, as well as amended at any time. All changes must be made by the Thursday prior to delivery at midnight.
How do I store the produce?
Upon delivery, immediately remove the plastic liner with the produce inside from the Farm Bag. It is suggested storing each of the items in the packaging it comes in, making certain you roll the top of the bag closed to ensure the moisture is held in. Place the plastic bags with produce in the refrigerators produce drawer in the least chilled part of your refrigerator. If stored properly, the produce should last up to 2 week in most cases, if not more - and always make certain to wash the produce right before you enjoy it.
What if I am not going to be home at time of delivery?
It's not necessary to be home to receive your delivery as we make your delivery right to your front door in an insulated cooler bag. In warmer months, we highly recommend you leave a cooler out if you are not going to be home at time of delivery. This ensures your items remain as fresh as possible for you to enjoy once you return!
We are happy to accommodate any special delivery instructions for your Farm Bag placement, just let us know.
We are happy to accommodate any special delivery instructions for your Farm Bag placement, just let us know.
What are your office hours?
While farming is a 24-7 job, we try to keep standard office hours, so that we may enjoy quality time with our family and loved ones. The office is open Monday - Friday 8am-3pm. The best way to reach us is via email at support@localfarmok.com Simply indicate what you are seeking in the subject line and we will get back to you as soon as possible.
How much does it cost?
There is an annual membership fee of $16 which is charged at time of signing up and on your sign up anniversary annually from there . There is also a one time bag deposit fee of $8 which is applied to your first delivery charge. Farm Bags start at $19.99 and go up from there. To learn more about the pricing of all of our products offered, please visit the SHOP tab on this site.
What happens if I forget to leave my bag out for exchange?
In the event you forget to leave your bag out for exchange, a new bag with produce will be left and a $8.00 charge will be added to your account. Since it is a MAJOR kink in our process when an exchange bag isn't present at time of delivery, we do not give credits for stockpiled forgotten bags from week's past. We do, however, realize that life happens and times get crazy - in the event that you forget a bag, all we ask is that you be accountable and reach out to us at time of the incident to let us know and we will work with you on issuing the credit. We want our drivers to be focused on safely and timely delivering Farm Bags, not worried about tracking credits for forgotten bags from week's past.
Can I personalize my Farm Bag?
At this time, all Farm Bags are the same – containing the “Farmer’s Choice” of the week’s freshest offerings. This allows us to provide you with the highest quality, local produce at the best price point. So if you get something in your bag that is not your preference, simply share it with a friend or neighbor! Even so, you are still getting an amazing deal on your produce! If you are interested in additional items not present in the Farm Bag, you may always add additional Local items found in our online store for additional fees.
Where does the produce come from?
Many of our items come from our partner farms right here in our back yard. We have spent the last 4 years building this network of producers and are happy to be able to deliver their products to you directly to your door! We are committed to growing and sourcing local and fresh, therefore to remain true to our commitment, components of the Farm Bag sill vary from week to week. If we are unable to source items needed through our network of local farmers, we will utilize some of our local distributors to find the needed products outside of what we consider local.
What if I want to change my order?
You can change your order as often as you like. Order changes must be made before the order window closes, which is each Thursday at midnight prior to the coming week's delivery.
You can mange your orders directly through our website any time before your cut off day by logging in with your username and password given at sign up. Please note that order changes include “Skip Delivery” or vacation holds. Click on the tab that says, "Going On Vacation?" to skip deliveries.
Can you please explain the bag deposit system?
When signing up, there is an $8.00 bag deposit charged to your first order. This should be the only time you will be charged for the deposit, as long as you have your exchange bag present each delivery. It is the responsibility of the subscriber to place the exchange bag out each time a delivery is made. Once the exchange bag is accounted for at time of delivery, a credit is issued - ALL BEFORE your card is charged. So it's a wash as long as your bag is out each time! However, in the event an exchange bag is not present, a new bag will be left and the $8 fee will be charged with your order.
Since it is a major kink in our process when the exchange bag isn't present, the bag fee is a week by week transaction and credits for previously forgotten bags aren't issued at time of delivery.
If you decide to cancel your account, you get to keep the last bag delivered. We do not come out to pick up the last bag or credit forgotten bags from past deliveries. The Farm Bags are awesome for Farmer's Market runs, trips to the grocery store, road trips, picnics, etc.
Since it is a major kink in our process when the exchange bag isn't present, the bag fee is a week by week transaction and credits for previously forgotten bags aren't issued at time of delivery.
If you decide to cancel your account, you get to keep the last bag delivered. We do not come out to pick up the last bag or credit forgotten bags from past deliveries. The Farm Bags are awesome for Farmer's Market runs, trips to the grocery store, road trips, picnics, etc.
Will my produce stay fresh on hot summer days?
Our cooler bags are insulated, however for best results, please try to leave a cooler in shade to help protect your delivery in sunny hot weather months. We also recommend that you leave some loose ice from your freezer or personal ice packs if you are going to be gone from your house for longer than the typical 8 hour workday or if the day is going to be above 75 degrees Fahrenheit.
What if I live in an apartment, condo, gated community or secured building?
We have many customers who live in these homes and strive to find a working solution for deliveries. In most instances, we are able to have access to the building from the site management. There are instances though where we cannot make deliveries to controlled access locations and if that is the case we are happy to try and work out a different delivery option for you.
What if I need to cancel?
You're never gonna want to cancel because the produce is everything we brag them to be! But in some cases, it can't be helped and we don't want any unhappy customers.
To cancel your service, simply log in and remove ALL RECURRING items from your account prior to the cutoff. This is the only way to cancel your service. We do not except text messages, Facebook message, etc. for cancellation. Once you have removed your RECURRING ORDERS from our site, please email support@localfarmok.com with your full contact details to request that your account be deactivated, otherwise any future fees incurred will be your responsibility.
Please, note-cancellations must be made before the order window closes each week.
What time will my delivery arrive?
Unfortunately due to the nature of traffic, we can't guarantee a delivery time. Delivery time depends on two things: 1) the length of your route. Some routes have more subscribers than others, and 2) what number you are on the route. We can always help you understand where you are on your route for that day, but to nail down a time would be hard to do.
Due to the constant change in our routes, delivery times change from week to week. We deliver from 8-5. If you do not receive your delivery by 5 on your scheduled day please email us and we will run tracking on it for you.
Due to the constant change in our routes, delivery times change from week to week. We deliver from 8-5. If you do not receive your delivery by 5 on your scheduled day please email us and we will run tracking on it for you.
What if I refer someone to LocalFarmOK?
We LOVE customer LOVE and reward it accordingly! For each person you refer, you get a FREE Farm Bag - with no limits on how many you can receive! So make sure your friends enter your name in the referred by field when signing up and you will be well on your way to enjoying FREE produce!
What do I do if my credit card is declined?
In the event you receive notice that your credit card has been declined, please login immediately to update your information in order to make sure your service is not interrupted.
I am having trouble logging in. How do I get help with this?
If you are having trouble logging in, it could be one of several things. If your account has gone several months without orders, there is a good chance your account has been deactivated. To reactivate, simply email support@localfarmok.com to request this. If you have forgotten your log in details, you may always follow the process online to reset passwords and personal information. Should you need additional help with this, please reach out to us and we will gladly get this fixed for you!
Where will I get the recipes with my subscription?
We are excited to share our easy to follow recipes, inspired by the contents each week. You will receive the weekly recipes via email prior to your delivery. We are hopeful to transform the way you eat and ultimately feel - and hope that you try new things and discover new favorites along the way. For additional recipes and ideas, please visit our recipe section on the Local Farm OK site.
What happens if I miss the cutoff to change my order?
Any changes to orders must be made before the cut of time each Thursday night at midnight. Attempts for cancellation, skipping deliveries, vacation, etc. made after the cut off will still be charged. We strongly recommend that if this situation occurs that you have a neighbor or friend pick up the bag to hold for you or to let them enjoy the produce themselves. The other option is to have the bag donated to the OK Foodbank. We thank you for your understanding, for we need ample time to harvest, plan for and source your desired items.
How do I find our what the contents are in the Farm Bag?
Each Thursday, contents will be listed on our Facebook (Local Farm OK) and Instagram (@localfarmok) pages - giving you a glance into what to expect for the coming week. You can find the Instagram feed at the bottom of the LocalFarmOK Home Page - as well you can click on the Facebook or Instagram icons located on the top right hand corner of the Home Page to visit these pages.
What day will my delivery come?
Deliveries take place between Tuesday and Thursday weekly. Your delivery day is determined by where you are receiving your delivery. Upon completing the registration process, you will be notified of which route you have been assigned to and when to expect your first delivery.
What if there is a quality issue?
We hope that this is never the case, but if a problem does arise, please do lettuce know so we can offer a remedy to the problem. We will always do our best to make our customers happy!
