FAQ
We are happy to accommodate any special delivery instructions for your Farm Bag placement, just let us know.
You can change your order as often as you like. Order changes must be made before the order window closes, which is each Thursday at midnight prior to the coming week's delivery.
You can mange your orders directly through our website any time before your cut off day by logging in with your username and password given at sign up. Please note that order changes include “Skip Delivery” or vacation holds. Click on the tab that says, "Going On Vacation?" to skip deliveries.
Since it is a major kink in our process when the exchange bag isn't present, the bag fee is a week by week transaction and credits for previously forgotten bags aren't issued at time of delivery.
If you decide to cancel your account, you get to keep the last bag delivered. We do not come out to pick up the last bag or credit forgotten bags from past deliveries. The Farm Bags are awesome for Farmer's Market runs, trips to the grocery store, road trips, picnics, etc.
To cancel your service, simply log in and remove ALL RECURRING items from your account prior to the cutoff. This is the only way to cancel your service. We do not except text messages, Facebook message, etc. for cancellation. Once you have removed your RECURRING ORDERS from our site, please email support@localfarmok.com with your full contact details to request that your account be deactivated, otherwise any future fees incurred will be your responsibility.
Please, note-cancellations must be made before the order window closes each week.
Due to the constant change in our routes, delivery times change from week to week. We deliver from 8-5. If you do not receive your delivery by 5 on your scheduled day please email us and we will run tracking on it for you.
Any changes to orders must be made before the cut of time each Thursday night at midnight. Attempts for cancellation, skipping deliveries, vacation, etc. made after the cut off will still be charged. We strongly recommend that if this situation occurs that you have a neighbor or friend pick up the bag to hold for you or to let them enjoy the produce themselves. The other option is to have the bag donated to the OK Foodbank. We thank you for your understanding, for we need ample time to harvest, plan for and source your desired items.