FAQ
If you have your exchange bag out at the time of each delivery you will only pay an $8 bag fee on our 1st order. We recommend handing the bag on the door handle and in the summer putting a cooler on our porch that the bag will fit in.
Your order will be billed the before your delivery which will include the bag fee. After the delivery is made and our driver picks up the exchange bag then an $8 credit will be applied back to your LocalFarmOK account. The exchange bag system is a delivery-by-delivery charge. We give ½ credit to bags returned after the next delivery.
Large orders with multiple bags, only hold a bag depot if 1 bag. Resulting in returning multiple bags but receiving 1 bag credit. We do this so we do not discourage placing large orders. I.e. 3 bags delivered = $8 deposit. 3 bags returned = $8 credit.
Bag credits are applied to your LocalFarmOK account only and not applied to credit/debit cards.
We do not come and pick up bags after canceling. However, the bags are great to use at the grocery store, farmers markets, etc.
Tulsa Metropolitan area - including Owasso, Collinsville, Bixby, Broken Arrow, Jenks, Sand Springs, Sapulpa and Glenpool.
OKC Metro: Edmond, Yukon, Mustang, Moore, Norman.
You can click the "Sign Up" tab and enter your address to confirm delivery area.
To view the delivery area map click here "view our delivery area"
Log into your account> My Account> Delivery Hold> Enter Leaving and Return Dates.
We are happy to accommodate any special delivery instructions for your Farm Bag placement, just let us know.
There is an annual membership fee of $16 which is charged at time of signing up and on your sign up anniversary annually from there. There is also a onetime bag deposit fee of $8 which is applied to your first delivery charge. Bag subscriptions start at $22.99 and go up from there. To learn more about the pricing of all our products offered, please visit the SHOP tab on this site.
We operate a large greenhouse that grows 365 days a year, raise our own pastured chicken, pork, and beef. Many of our items come from our farm or partners right here in our backyard. If we are unable to source items needed through our network of local farmers, we will utilize our local distributors to find the needed products outside of what we consider local.
You can change your order as often as you like. Order changes must be made before the order window closes, which is each Friday at 6:00 am prior to the coming week's delivery.
You can manage your orders directly through our website any time before your cut off day by logging in with your username and password given at sign up. Please note that order changes include “Skip Delivery” or vacation holds. Click on the tab that says, "Going On Vacation?" to skip deliveries.
If you forget to return your exchange bag, you can can return it with your next delivery for 1/2 credit. Bag deposit credits are issued to your LocalFarmOK account to be applied to your next order(s) and not refunded back on credit card.
If you decide to cancel your account, you get to keep the last bag delivered. We do not come out to pick up the last bag or credit forgotten bags from past deliveries. The Farm Bags are awesome for Farmer's Market runs, trips to the grocery store, road trips, picnics, etc.
Can't we work it out? We hate to see you go!
To cancel your service, simply login and remove ALL RECURRING items from your account prior to the cutoff.
Once you have removed your RECURRING ORDERS from our site, email support@localfarmok.com to have your account deactivated.
To continuously improve, we appreciate any feedback you can provide.
Please note that cancellations must be made before the order window closes each week.
Due to the constant change in our routes, delivery times change from week to week. We deliver from 8-5. If you do not receive your delivery by 5 on your scheduled day please email us and we will run tracking on it for you.
Any changes to orders must be made before the cut of time each Thursday night at midnight. Attempts for cancellation, skipping deliveries, vacation, etc. made after the cut off will still be charged. We strongly recommend that if this situation occurs that you have a neighbor or friend pick up the bag to hold for you or to let them enjoy the produce themselves. The other option is to have the bag donated to the OK Foodbank. We thank you for your understanding, for we need ample time to harvest, plan for and source your desired items.
We hope that this is never the case, but produce does go bad. We do our best to make sure that our produce is the best available but sometimes it happens - We will make it right!
If you every receive an item that is not of good quality please snap a picture of it and text it to 918-200-7299 or email us at support@localfarmok.com so we get the issue resolved.
Please notify us of any quality issues within 24 hrs. of the delivery.
We will always do our best to make our customers happy!
